Eade drug and alcohol abuse in the hospitality industry is an ongoing problem, reflec tive of business as a whole. International journal of contemporary hospitality management making a career of it. The majority of the survey respondents were largely optimistic about the growth in the us hospitality industry, with approximately 59% of the survey. A complaints handling system for the hospitality industry professor r. International journal of hospitality management vol 67, pages 1. Table of contents chapter 1 introduction to hospitality accounting 1. Pdf international journal of contemporary hospitality. The hospitality industry is a broad group of businesses that provide services to customers.
Jhtr encourages research based on a variety of methods, including both qualitative and quantitative approaches. At some point, all expansion cycles come to an end. Failure adequately to define or understand hospitality as a commercial phenomenon has created a fragmented academic environment and a schizophrenia in the industry that has the potential to limit its development as a global industry. Developments and challenges in the hospitality and tourism sector issues paper for discussion at the global dialogue forum for the hotels, catering, tourism sector 2324 november 2010 geneva, 2010 international labour office geneva.
It is published for the benefit of academics, industry practitioners, and the interested public by the school of hospitality administration at boston university. The role of service culture in hospitality industry. The international journal of hospitality management discusses major trends and developments in a variety of disciplines as they apply to the hospitality industry. Impacts of halalfriendly services, facilities, and food and beverages on muslim travelers perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty. Employees surveyed have various employment needs and concerns. Expanding opportunities for youth shows how the industry can better recruit, train, and retain qualified young people through investments in preemployment activities, onthejob initiatives, and partnerships.
International journal of hospitality management elsevier. We speak with cofounder michael constanzo about finding the right space and relocating staff. Assumptions of the study there are four primary assumptions. The journal strives to bring to the forefront, the frontiers in the industry with major focus on the current happenings and research. Pdf brexit impact on employment within hospitality. Administrators have confirmed the jimmy grants chain and individual restaurants have received interest from multiple parties.
The us lodging industry has experienced six consecutive years of growth from 2010 to 2016, with an average annual revpar growth of 6% according to smith travel research. Higher dissatisfaction higher turnover in the hospitality industry ahmad rasmi albattat1, ahmad puad mat som1,2, abdullah saleh. Higher dissatisfaction higher turnover in the hospitality. The significance of this research lies in its ability to empirically study the impact of social factors on the sustainability of hospitality industry in qatar.
A distinctive characteristic of the hospitality industry is the affiliation with guests, whereas in the service industry, the relationship between the service providers and customers is economical. International journal of contemporary hospitality management. A series of surveys were conducted at national drug rehabilitation centers seeking information from patients currently or formerly employed in the hotel and restaurant industry. Prospects and challenges prasanna kansakar, arslan munir, and neda shabani abstractthe leisure and hospitality industry is one of the driving forces of the global economy. The aim of this research is to examine the impact of brexit on recruitment and employment within the hospitality industry through a case study performed at the windsorheathrow marriott hotel. Hospitality industry one of the fastest growing sectors of the economy of our time today.
The highly competitive environment of the hospitality industry drives the search for new ways and elements of efficient performance. Industry leaders have various solutions to employee. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are. One of the core trends in this sphere is the development and application of a variety of innovations and new elements that can serve as a powerful impetus for the development of the hospitality industry. Incorporating a gender approach in the hospitality industry. This research focuses on the influence of social factors on the sustainability of hospitality industry in the context of qatar.
Diverse enough for people to work in different areas of interest and still be employed within the industry. The journal provides a vehicle for increasing awareness, consideration and analysis of issues in tourism and hospitality, and also promotes the interchange of ideas, and comparative studies, both within the countries of the region and between these countries and other parts of the world. Journal of hotel and tourism management, 27 2, 926. The amplified activities in tourism industry and improved international trade are among the factors that have led to increased growth of the hospitality industry.
The following paper, quality in hospitality and tourism services, is a summary of an address presented to an audience of hospitality industry representatives and hospitality educators by professor kaye chon. Introduction to hospitality industry linkedin slideshare. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Pdf research in hospitality management and accounting. Employees will provide truthful survey information. Global uncertainty while the global hospitality industry continues to recover following the effects of the terrorist attacks of september 11, 2001, sars, the war on terrorism in afghanistan, and the war in. Peertopeer communication is outstandingly important in the technological environment of tourism. Taking care of the customer is the heart of the hospitality business. Top ten issues which poses a biggest challenge for hospitality industry. Revenue management for the hospitality industry is filled with practical examples and best practices on the topic of revenue management, a critical aspect of the industry. International journal of business and social science vol.
A personal reflection article pdf available in international journal of contemporary hospitality management 273. Read the latest articles of international journal of hospitality management at, elseviers leading platform of. Australian journal of hospitality management online. The rapid development of the digital world brings novel and innovative solutions into the digital tourism spaces by the day. Related content and download information correct at time of download. The hospitality industry is one of the most important industries in the world that has been growing at unique rate owing to the increased rate of globalization.
Management research in the hospitality and tourism industry. International journal of hospitality management vol 76. The implementation of green tourism and hospitality. The economic contribution of the uk hospitality industry. Jpmnt journal of process management new technologies, international vol. International journal of academic research in business and social sciences february 2014, vol. Customer relationship management in the hospitality industry what do hotel companies need to make strategic decisions, achieve superior customer service and gain competitive advantage. Through numerous revenue management examples from the hospitality industry and a running case example throughout the book, students will discover how they can incorporate revenue management principles and best practices. A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in macau.
While on the one hand more straightforward, as we are now in the land of the holy trinity offered as an economic transaction, the very economics at work here complicate and for some critics compromise or contaminate the hospitality given and. Drug abuse in the hospitality industry by vincent h. Analysing service quality in the hospitality industry. Most downloaded international journal of hospitality management. Examines the dimensions of service quality in the hospitality industry by extending the servqual scale to include eight new items that specifically pertain to the hospitality industry, subsequently referred to as holserv. Revenue management for the hospitality industry wiley. Citescore values are based on citation counts in a given year e. The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies. Local economic contribution of the uk hospitality industry, 2011. With the hospitality industry reaching almost 10 years of consecutive growth, and the potential of broader economic slowdown looming, brands must prepare for the possibility of softening demand. The most downloaded articles from international journal of hospitality management in the last 90 days. Developments and challenges in the hospitality and tourism. A retrospective view of electronic wordofmouth in hospitality and tourism management stephen w.
The content of this manual introduction to hospitality, should enhance students understanding of the dynamic nature of the tourism and hospitality industry. Journal of hospitality and tourism management is the official journal of cauthe council for australasian tourism and hospitality education inc. The action plan for the hospitality industry identifies priorities for industry progress. In addition, the manual includes activities to deepen students understanding and help them to apply theories and concepts. A total of 1,000 questionnaires were distributed at five mid. The range of topics covered by the journal includes. A study of human resources recruitment, selection, and. Customer relationship management in the hospitality industry. A complaints handling system for the hospitality industry.